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A day at a kirana store: before and after WhatsApp billing

Follow Rajesh, a kirana owner, through a busy day, first with paper bills and phone calls, then with Ping sending every bill on WhatsApp.

Earlier I sent bills one by one from my phone. Now I just save the bill. Ping sends it, and customers pay faster.Rajesh · kirana store owner (example)

Rajesh and Sharma Traders are an illustrative example based on how shops typically use Ping. Your numbers will depend on your business.

Rajesh runs Sharma Traders, a busy kirana and wholesale store. He bills in Tally, has two helpers at the counter, and sells to walk-in customers as well as small shops that buy on credit. Here is what a normal day looks like, before and after Ping.

My problem was never sales. It was sending bills, answering "bill bhejo" and chasing payments all day.Rajesh · kirana store owner (example)

Before: paper bills and phone calls

9:30
Morning rushBills printed one by one. Some customers want the bill on WhatsApp, so a helper photographs it and sends it from the shop phone.
12:00
"Bhaiya, last week ka bill bhejo"A retailer needs an old bill for his records. Rajesh searches Tally, exports a PDF and sends it manually.
4:00
Payment confusionA customer asks for the UPI ID, types the amount wrong, and the difference has to be settled later.
8:30
Evening callsRajesh calls three shops about pending payments, at dinner time.
A lot of small, repeated jobs, none of them selling.

After: Ping sends every bill

Rajesh installed Ping on his billing PC and linked the shop's WhatsApp number. His helpers still make bills in Tally exactly as before. The difference is what happens next.

9:30
Every bill reaches WhatsApp automaticallyAs each bill is saved, the customer gets the PDF and a UPI QR for the exact amount within seconds.
12:00
Old bills are already on the customer's phoneThe retailer simply scrolls up in the chat. No searching, no exporting.
4:00
Payments come in by QRThe QR carries the exact amount, so there are no typing mistakes and no "what's your UPI ID?".
7:00
Day Book on Rajesh's phoneThe daily Tally Day Book reaches his WhatsApp automatically. He checks the day's sales from home.
Same shop, same software, same staff. The repeated jobs disappear.

Want your counter to work like this?

We set Ping up on your own Tally, Marg or Busy and send a test bill to your phone.

What changed for the business

Before

  • Bills sent by hand, when there was time
  • Customers asking for old bills
  • UPI ID shared again and again
  • Payment follow-ups by phone
  • No record of who received a bill

With Ping

  • Every bill sent automatically
  • Customers keep their bills in WhatsApp
  • Exact-amount UPI QR on every bill
  • Reminders with a pay-now QR
  • Dashboard shows every delivery

Customers notice too

A bill on WhatsApp with your shop's name, logo and a pay-now QR looks professional. Customers trust a shop that is organised, and a bill they can find later builds confidence, especially for credit customers who check their dues.

I like getting the bill on WhatsApp. I can pay with the QR right away and I always know what I bought.A regular customer (example)

Is your shop like Rajesh's?

Ping helps most when you make many bills a day, sell on credit, or your customers often ask for bills and payment details. It works with the software you already use, such as Tally, Marg, Busy, RetailGraph and more, so there is nothing new for your staff to learn.

Start with the UPI QR on every bill. It's the single change shops notice first, because payments start coming in faster.

See Ping on your own bills

Book a free demo. Our team installs Ping on your billing PC and links your WhatsApp.