Thank you for choosing Ping. We strive to provide the messaging services to your needs. Please read our Cancellation and Refund Policy carefully before making a purchase.
Due to the nature of digital assets, all sales are final. Once a personalized video is created and delivered, it cannot be returned, cancelled, or refunded. By placing an order, you agree to this policy.
To ensure you are satisfied with the quality and style of our services, we offer the option to create a free sample video with a watermark. This allows you to review our work before committing to a purchase. We strongly recommend taking advantage of this feature to make an informed decision.
Before Production Begins: If you wish to cancel your order before production of the personalized video has started, you may do so by contacting our support team. Once production begins, cancellations are no longer permitted.
After Production Begins: As personalized videos are custom-made for each customer, cancellations are not allowed after the creation process has started
Non-Delivery of the Product: In the rare case that we fail to deliver your personalized video due to an error on our part, you will be entitled to a full refund.
Technical Issues: If there are technical issues with the video, such as file corruption, we will work with you to resolve the problem and provide a functional copy. Refunds will not be issued for technical issues that can be resolved.
Dissatisfaction with Content: Since a sample video is provided for preview, refunds will not be issued due to dissatisfaction with the final content
If you encounter any issues or have questions about your order, please contact our support team at [support email/contact information]. We are committed to addressing your concerns promptly and ensuring your satisfaction.
By making a purchase on our platform, you acknowledge that you have read, understood, and agreed to this Cancellation and Refund Policy.